FAQ: Dice Palace: Display & Storage Case for Dice & Miniatures
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Experiencing problems?

Please send all your questions to [email protected] We will normally reply within 24 hours!

Last updated: October 12, 2019 14:37

How is shipping cost calculated?

Shipping cost is calculated based on the total weight of your pledged reward together with all of the add-ons you purchased via Backerkit. IMPORTANT INFORMATION: If the total shipping weight exceed 2 kgs, the shipping cost will be charged at 3 kgs, 4 kgs, 5 kgs … etc. This means that the shipping cost for 2.01 kgs will be the same as 3 kgs. Thus it is important to calculate the total shipping weight of everything that you are getting. If the total weight exceeds 2 kgs, manage your add-on effectively to save on shipping cost. For example, Josh is getting 2x Miniature Palaces with a total weight of 2.4 kgs. Josh can get any number of add-ons with out increasing his shipping cost as long as the total weight of the add-ons are below 0.6 kgs.

Last updated: October 16, 2019 15:51

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: January 2020

Last Updated At: 10/12/19
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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